Terms and Conditions

The general terms and conditions of the online store www.lacroixeurope.com have been drawn up in accordance with the Consumer Protection Act (ZVPot), with recommendations from the Chamber of Commerce and Industry and international codes for e-business. We advise you to carefully read the General Terms and Conditions below before using the online store page.

The owner and operator of the website www.lacroixeurope.com is the company Masinca d.o.o., head office: Koprska ulica 72, 1000 Ljubljana, Slovenia, tax number: SI14471396, registration number: 6889778000, registered at the Ljubljana District Court.

The general terms of business are determined by the user’s rights and the business relationship between the provider and the buyer.


  • Order

The order is submitted in several steps. In the first step, the customer must fill in all the necessary fields. After clicking the “Add to cart” button, a summary of the order will be displayed to the customer. The user can remove the selected products from the basket, increase their quantity, or simply continue purchasing. In the next stage of the purchase, the customer must enter his data, package delivery information and choose the method of payment (PayPal, prepaid or credit card) and submit the order.

In case the customer wants to add a comment to the order, he has a special field for this. In the end the customer has to confirm that the customer agrees with the general terms and conditions and subits the order by clicking the “Make a payment” button. Before submitting an order, i.e. by clicking the “Make a payment” button, the customer will have the opportunity to review the entire order data again, but can not change it anymore.

After submitting the order, the customer receives a notice by e-mail that he has successfully submitted the order and made a purchase, or in other words that his order in the online store system is registered as received. Payment is a prerequisite for starting the execution of the order. Once the order is executed, the cancellation of the order is no longer possible.

By confirming the “Successful order received” that the customer receives after all technical steps have been taken, the distance contract between the seller and the buyer is concluded. In the case of relations with customers, who are consumers, the operator handles in accordance with the Consumer Protection Act (ZVPot) in force when managing the website.

The product will be shipped no later than within 60 days from the submission of the order. If the product is on stock, it will be shipped withing two to three working days.

After the successfully submitted order, the seller ships the goods, together with the invoice, to the address indicated by the customer for the delivery. By doing so, the customer’s order enters the status of “Completed order”, the customer being informed by e-mail.

  • Prices

Prices on www.lacroixeurope.com, are exclusive for online sales. When purchasing, prices apply at the time of order confirmation. All prices for buyers in EU include VAT. Prices do not have predefined validity. Prices can be changed without prior notice.

The amount of postage is not included in the price of products. Prices do not include delivery and/or shipping costs, which are stated at the calculation of the value of the order prior to the electronic confirmation of the order, and also on the invoice.

The validity period for each special offer is indicated by each offer.

  • Delivery, delivery period and costs

The ordered products will be delivered by post, which means that the ordered items are delivered to the address of the buyer, which was stated at the time of the order. Delivery usually takes place in the morning, if the user can not accept the package, it can be accepted later in accordance with the delivery instructions.

If the seller sends off the ordered products in time, he is not responsible for the exceeded delivery period of the contractor.

The cost of delivery is charged in accordance with the valid price list of each delivery company. The buyer is informed of the cost of delivery prior to the submission of the order.

Delivery is only possible in the territory of the European Union, unless expressly agreed otherwise.

  • Payment

The customer can choose from the following payment options:

-by credit card: Mastercard, Visa, American Express.
-with prepaid card.
-Pay pal.

  • Contract

A contract concluded between the seller and a customer from European Union shall be concluded in the English language.

The contracts concluded are electronically archived at the company’s headquarters: Masinca d.o.o., Koprska ulica 72, 1000 Ljubljana, Slovenia. The customer can obtain a copy of the contract with a request sent by e-mail to support@lacroixeurope.com. In doing so, he must indicate the ID number of the order, the date of submission of the order, the content and the amount of the order.

  • Material errors

If the product has a material error, the customer must notify the seller within a legal period of time of the error and write a message describing the error more accurately and allow the seller to inspect the product. Regarding the rebuke of errors, the legal provisions of the Obligatory Code and the Consumer Protection Act apply.

  • Accessibility of information

The tenderer undertakes to always provide the user with the following information:

Company information (name, registered office, tax number, registration number and registration data),
• contact information for fast and effective communication,
• essential properties of goods or services,
• the price of goods or services, including all taxes and other charges,
• possible delivery costs,
• detailed payment arrangements and the manner and time for delivery or fulfillment
• inform the consumer of the right to withdraw from the contract in accordance with 43. č. Article of the Consumer Protection Act and the conditions for resignation; and also, if and to what extent the customer’s withdrawal from the contract will cost the customer,
• time validity of the offer and price
• an explanation of the complaint procedure, including any contact details of the contact person or the customer service department.

  • Copyright

The content of the website www.lacroixeurope.com is copyright protected, so copying, use of any part of the website, including all data provided by users or customers and any inclusion in another website, without the prior written permission of the operator, is prohibited. Among the works of authorship are primarily, but not exclusively, all parts of the program code, all program architecture and engineering, graphic elements, images, sound and visual material and other authorial elements, which due to their nature do not need to be separately marked with copyrighted tags. The structure and individual conceptual solutions are also protected. Any copying, quoting, copying and dissemination without consent or permission of the site operator is prohibited.

By publishing their content, the user permits the operator and all other users, viewing of these contents without restrictions within public libraries, categories and other portal functions and e-mediation, mediation via interfaces, ranking on other pages, commenting, evaluating, reproduction of these materials for non-commercial or personal use.

  • Disclaimer

The website operator shall use its best endeavors to ensure the correctness of the information that has been previously notified. The pictures are only symbolic and do not necessarily reflect the actual state of the product or the characteristics of the product.

The site operator will endeavor to optimize the operation of the site, but does not take any responsibility or guarantee for its uninterrupted use. The operator and his contractors are not liable for any direct or indirect damage, including any lost profits resulting from the interruption of access or malfunction of the website. The site operator is also not responsible for any damage to computer equipment or any other application that can access a website that would originate from visiting the website or using it. All users use the website at their own risk.

  • Security

The site operator shall use appropriate technological and organizational means to protect the transmission and storage of personal data and payments. The site operator uses SSL certificate for these purposes.

  • Protection of personal data

By accepting these general terms, each customer agrees and authorizes the use and processing of personal and other data transmitted for the purpose of executing the order, as well as the transmission of information and commercial material to the user’s or customer’s e-mail address. The user may at any time request for the operator to permanently or temporarily discontinue the usage of his personal information to send commercial messages. To unsubscribe from receiving these messages, you need to click the UNSUBSCRIBE button in the received e-mail. Unsubscribing applies to all electronic messages, except for those related to the execution of the order. The customer explicitly agrees that the operator processes and uses his personal data, which he or she will voluntarily forward for the purpose of executing the order, and explicitly agrees that the operator uses his collected data for the purposes of direct marketing until his cancellation.

The operator undertakes to use this information only for the purpose for which it was obtained. The operator of personal data collections with all personal data acts in accordance with the Personal Data Protection Act (ZVOP-1). The operator of personal or other data will not forward to third parties, except in cases where this is necessary for the execution of the order, and in cases where there is a legal basis for mediation. The customer also explicitly agrees that the seller may provide certain personal data (name, surname, telephone number, e-mail address, postal code) to contracted operators of the personal data operator with whom he has or will have concluded contracts for the processing of personal data and who process or will process the data on his behalf and for his account. The operator will keep the user data for at least 1 year from the last purchase.

The operator processes personal data of the user that he has entered in the registration form (physical person: name, surname, address, postal code, place, telephone or GSM, e-mail address and other data necessary for the successful execution of the order); legal person: company data and information about the physical person who is submitting the order on behalf of the company, telephone or GSM, e-mail address – insofar as personal data, passwords (in encrypted form) and other data necessary for successful registration on the web page are from that person.

Also, the following information is collected: data on purchases and calculated benefits: date of purchase, type of purchase, content of purchase, purchase value, payment method.

The site operator will use personal data for the purpose of fulfilling the order (transaction execution, invoicing, delivery of the product, all related to the order) and the rest with the order related and necessary communication.

The customer explicitly agrees that photographs of finished products are used for promotional purposes, such as presentation of finished products.

For the purposes of ensuring the security of the use of a website, the IP addresses from which users access the site are also collected. Each customer is given a meeting cookie at the beginning of the visit to identify and monitor the shopping cart. The system can also store some persistent cookies on your computer, such as: the user ID in encrypted format (for identifying on next visit), product reviews (to know which items you’ve already rated), and four Google Analytics cookies (website visits analysis cities). Session cookies are stored in the server memory only for the duration of the visit and are deleted after one hour of inactivity, and permanent cookies are stored on the customer’s computer.

By accepting these general terms and conditions, the customer also acknowledges that he/she is acquainted with the right to inspect, copy, update, correct, block and delete personal data relating to him/her in accordance with the provisions of the current law governing the protection of personal data.

In case of any questions regarding the protection of personal data, the user may send them to Masinca d.o.o., Koprska ulica 72, 1000 Ljubljana, Slovenia or by e-mail support@lacroixeurope.com.

  • Cookies

Cookies are small text files that most websites store in their customer’s devices to access the internet in order to identify the individual devices that the customer has used in accessing. Cookies are fundamental to providing customer-friendly online services.

The cookie itself does not contain or collect information. However, if it is read by the server along with a web browser, this can help the site provide more user-friendly services. Cookies enable us to obtain information about the number of visitors to the website, about new and previous visitors, about the use of the website, etc., which makes it possible to upgrade and customize the website to the needs and wishes of users.

Their storage is under the complete control of the customer, as it can limit or disable cookie-keeping in the browser it uses. However, the interaction between the web user and the website through cookies is quicker and easier. With their help, the website remembers the individual’s preferences and experiences, which saves time and makes web browsing more efficient and enjoyable.

Cookies are used by most websites, they are a convenient means of keeping fresh and appropriate content that is in accordance with the interests and preferences of each web user. The reasons for the use of cookies are more, the first of them being their ability to store information about the status of a particular website (details of the customization of a particular website), help with the implementation of various online services (online stores), help gather various statistics, about the habits of the online customer – since it is only possible to monitor the frequency of visiting a particular web site with them.

By using cookies, businesses can evaluate the effectiveness of their website design, as well as the relevance of the type and number of ads they offer to customers on their websites.

The website uses:

– Technical cookies – these cookies are required on the website for the proper functioning of the website, and are as follows:

Session cookies used to remember the user’s web entries, shopping cart, etc. Such cookies are indispensable to remember the page and execute the user’s request.
Voting cookies used to remember the site’s user ratings that were submitted for individual products (permanent cookies).
User consent for the above-mentioned technical session cookies is not necessary as it is a legal exception where the user’s consent is not required. An advance consent is required for voting cookies and analytical cookies described below.

– Cookies for the purpose of analyzing traffic – analytical cookies – (counting visitors, identifying browsers and keywords leading to the site, navigation problems)

Google Analytics cookies are used to monitor website visits, track sales, and monitor other habits of users that appear on a website. Google Analytics is a Google tool for tracking analytical data that is used to better understand how users use the provider’s website.
If technical cookies on the website are completely disabled (in browser settings), shopping on the site will not be possible or the user will not be able to fully use the features of the site.

  • Technical support

User or customer can contact the technical support of the site operator via e-mail support@lacroixeurope.com.

  • Conflict solving

The user can send objections, remarks, claims, statements and complaints by e-mail to support@lacroixeurope.com or in writing to: Masinca d.o.o., Koprska ulica 72, 1000 Ljubljana, Slovenia. Resolving objections, remarks, claims and complaints will take place in accordance with the provisions of the applicable regulations.

For all disputes arising from the use of the web portal and from these general terms and conditions, the seller and buyer or the site operator and user would not be able to solve them consensually, the appropriate court in Ljubljana is competent.

According to the legal norms Masinca d.o.o., Koprska ulica 72, 1000 Ljubljana, Slovenia does not recognize any performer of Out-Of-Court settlement of consumer disputes than the competent performer for resolving the consumer dispute which the consumer could launch in accordance with the Law of Out-Of-Court settlement of consumer disputes.

The website operator, as a provider of goods and services that enables online trade in the territory of the Republic of Slovenia, publishes an electronic link for the Internet Dispute Resolution Consumer Platform (SRPS) on its website. The platform is available to consumers here.


The stated regulation is originated from the Law of Out-Of-Court Consumer Dispute Resolution, Regulation (EU) No. 524/2013 of the European Parliament and of the Council of online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.

  • Final provisions

These general terms may be updated from time to time.

Ljubljana, 1.4.2020

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