As a small high-end boutique operation, we build all our boards by hand, here in Montreal. We go through multiple rounds of quality control at each step of the build process to make sure your board arrives with no issues. So far, we’ve been pretty good at it.
We offer a 1-year warranty on manufacturing errors for boards sold in EU. But we want you to ride, so after this period is over, we’ll be happy to attempt to resolve with you any issue you may encounter in order to get you back on your board as fast as possible. For EU customers, we are covering you with a service department based in Ljubljana, Slovenia. If you just want to ride and don’t want to hassle with repairs on the board, sent us a mail and we will hook you up. Board will be delivered to our shop, tuned and fixed, and returned as fast as possible.
Note, after thousands of kilometers of riding, besides changing consumables once a while (belts and tires), we have not encountered any serious issue that wasn’t able to be addressed quickly. Reliability is very important to us. We chose trusted and tested parts for the whole internals of the board for this precise reason.
If ever something happens, we usually can simply send a new part via GLS and walk you through the process of hooking that part up via a live Skype or Whatsapp. All issues are usually pretty simple and quick to resolve.
Ask around, we pride ourselves in offering the best customer service we can. As for returns, we just don’t do them. We would rather have fewer sales from people that absolutely want our products than more sales from tire kickers who return boards after a week of riding them. As Al Pacino once said, you can’t test drive a Ferrari, it ruins it.
Chris Sherman ( Chip ) –
People People Pay Attention!! Lacroix Boards are a whole new Caliber of Boards. There the best of the best. I have owned multiple, multiple different high end brands in the past, but NOTHING Compares to LACROIX. F#cking Nothing!!! My brother currently ownes the Nazare Board, and shortly will upgrade to the LoneStar, and I have the Jaws. The Attention to Detail on the boards is above and beyond. The board is truly a piece of Art. The performance is breathtaking. And I mean that dearly. The day I received mine was the day I ended up in the ER. Ya that was something!! It’s performance will get ur Adrenalin pumping every time. (In a good way of course) The Owner !!!ALEX!!! is hands down the Best!!! He is extremely reliable, Trustworthy, and always responds to any questions you may ever have. His accessories for the boards are also never ending. His recommendations for different upgrades are amazing and perform flawless. If you want a board that will last you forever, go Lacroix. You won’t regret it!! Yes there pricy, but it’s an investment that will sure last you longer then the previous few boards you already have purchased so think about it. Actually don’t, just buy one. The looks u will get are priceless. Every time I step on the board, I tell myself “Man this one Bad A$$ Mother F@cker” Get one guys, the Board, and custermer service you CANNOT BEAT!!!!! Peace Out!!!