As a small high-end boutique operation, we build all our boards by hand, here in Montreal. We go through multiple rounds of quality control at each step of the build process to make sure your board arrives with no issues. So far, we’ve been pretty good at it.
We offer a 1-year warranty on manufacturing errors for boards sold in EU. But we want you to ride, so after this period is over, we’ll be happy to attempt to resolve with you any issue you may encounter in order to get you back on your board as fast as possible. For EU customers, we are covering you with a service department based in Ljubljana, Slovenia. If you just want to ride and don’t want to hassle with repairs on the board, sent us a mail and we will hook you up. Board will be delivered to our shop, tuned and fixed, and returned as fast as possible.
Note, after thousands of kilometers of riding, besides changing consumables once a while (belts and tires), we have not encountered any serious issue that wasn’t able to be addressed quickly. Reliability is very important to us. We chose trusted and tested parts for the whole internals of the board for this precise reason.
If ever something happens, we usually can simply send a new part via GLS and walk you through the process of hooking that part up via a live Skype or Whatsapp. All issues are usually pretty simple and quick to resolve.
Ask around, we pride ourselves in offering the best customer service we can. As for returns, we just don’t do them. We would rather have fewer sales from people that absolutely want our products than more sales from tire kickers who return boards after a week of riding them. As Al Pacino once said, you can’t test drive a Ferrari, it ruins it.