Frequently Asked Questions

What type of remote do you use?

We offer the Flipsky VX1 as our standard remote. It's a favorite of the DIY community - reliable and trusty.

We now offer the Hoyt puck as an upgrade - with its channel hoping technology it has the latest cutting technology. If you live in a crowded area where RF interference is a thing (e.g. the Bay area) and are worried about signal disconnection, this is the one to get.

Does the remote need to be calibrated?

Before, we used the NanoV2. That remote needed to be calibrated.

We now use the Flipsky VX1 and Hoyt Puck and neither of those remotes need calibration. Just turn on and go.

How often would I need to charge the remote?

The remote should be charged every ride or every other ride.

Both the VX1 and Hoyt puck will provide warnings when they are about to run out of juice but still, it sucks to shorten a nice ride because the remote died.

How often do I need to change the remote?

We recommend changing the remote if you had a crash or every 2 years.

Could my Lacroix be converted to a urethane version?

It can be done but will require some DIY skills. The board was designed for 8 inch pneumatic wheels.

How do I check the battery level of the board?

On the VX1 remote or through an app on your phone that communicates with the ESC.

How much can the board be tweaked? Will it void the warranty if I do?

Infinitely and yes.

We use the our own ESC, the Stormcore™, which means they are infinitely tweakable. This said, we don't recommend you do tweak them. We recommend trying the board for a couple of weeks first. Our clients are generally very happy with the default configuration options after getting comfortable with the board.

Moreover, the board comes with a spare set of 18T pulley for more top speed and less torque.

I don’t want to go very fast, I’m more of a carver. Is the LACROIX board good for me?

Yes. Actually, hell yes is more accurate.

You have the power if and when you need it, but you don’t need to use it if you don’t want to. And most importantly, the board carves like nothing else.

Just like a GT2 RS, you don’t drive flat out all the time (if ever, unless you’re on the ‘Ring). Same with the Lacroix. Some might do a speed run in a place they know very well wearing motorcycle protection gear and others might never do that, keeping their speeds lower, carving deeper and only wearing a regular skate helmet.

The board was designed to provide adrenaline rushes in both situations. That's why we engraved the adrenaline molecule on our motors.

Are Lacroix boards good for beginners?

Not really. Did you learn to drive on a 550bhp, turbocharged V8, short throw 6 speed manual transmission wearing a Leatt brace? Or learn to snowboard while heli-skiing in Alaska?

Let’s put it this way; if you’ve never fallen skateboarding, our board should not be the one on which you have that first experience. The premise on which our company was founded is that the rider is always the limit because the board can always give you more. Our boards are very powerful machines and should only be ridden by experienced riders that know their own limits and above all, respect them. Not doing so can lead to serious injury or death. Nothing less.

We advocate safe riding and this is the reason that with our current model offering, we do not sell our boards to minors. Not even with a parent's note.

How many charges can I expect from the batteries on the LACROIX boards?

As we currently use the Sanyo™ NCR20700B cells on all our boards, you can expect to go through 500 cycles until the battery pack has 70% of its original performance.

That's a LOT of riding.

Do the belts work with both sets of motor pulleys or do you need different belts for the different pulleys?

The same belts can be used on both pulleys. You can slide the motors back and forth a couple of millimetres to compensate the size of the pulley.

What customizations do you offer?

None.

It’s very difficult to offer customizations and scale a business (unless you’re in the customization business ;-). Even the slightest custom demand has a domino effect on processes, production, quality control. This is why we don’t do any. Our mission is 1) to make the highest quality boards and 2) ship them quickly. This is simply impossible to achieve with customizations. One of those 2 elements would suffer.

Do I need to rotate tires?

No. Treat them like consumables. Once one is worn, change it. We sell them basically at cost price so you can ride at will and not worry about them.

Is there vibration on the wheels?

Generally, no. When vibrations occur, it’s usually around 50kmh and above. They can be greatly reduced by doing 2 things;

perfectly centering the rear wheel pulley on the hub and putting motorcycle balancing beads in the tire tube.

How often do you replace your tires?

Under heavy carving at 86 kg, every 500 km. Under heavy carving at 77 kg, every 900 km.

How adjustable are the trucks?

Fully. You have 2 blocks per truck and each block (acting on toe-side and heel side) can be separately adjusted to cater to both the speed machine on your left shoulder and the carving demon on your right shoulder.

Do you have a return policy?

No, unfortunately we can't do returns at the moment. We're still very small and can't take that risk. We would rather have less orders of clients that are sure they want our products than more orders of people who just want to try them out and see. All sales are final and are shipped ex works YUL.

What warranty do you offer on the boards?

We offer a 1 year warranty on manufacturing errors for boards sold to EU. But we want you to ride, so after this period is over, we'll be happy to attempt to resolve with you any issue you may encounter in order to get you back on your board as fast as possible. For EU customers, we are covering you with service departement based in Ljubljana, Slovenia. If you just want to ride and dont want to hussle with repairs on the board, sent us a mail and we will hook you up. Board will be delivered to our shop, tuned and fixed and returned as fast as possible.

Note, after thousands of kilometres of riding, besides changing consumables once a while (belts and tires), we have not encountered any serious issue that wasn't able to be addressed quickly. Reliability is very important to us. We chose trusted and tested parts for the whole internals of the board for this precise reason.

If ever something happens, we usually can simply send a new part via GLS and walk you through the process of hooking that part up via a live Skype or Whatsapp. All issues are usually pretty simple and quick to resolve.

Are the boards waterproof?

That is a very loaded word that would almost require the board to work under water. So no. It's not. As much as we love submarines, we're no Pablo Escobars and can't build them.

It's splash proof - it has a foam liner on the perimeter of the deck to protect all the electronics in case you get caught riding in the rain. There are 2 weak points to the board in a water environment. 1) the wood deck is not treated for water. So after time, if water seeps into the wood inserts, they might become loose. 2) The remote. It hates water and will act weirdly (and dangerously if water gets caught into it). If you get caught in the rain, ride with your hand in your pocket.

So avoid water if you can but if you get caught in the rain, don't worry too much about it and place your board upside down (enclosure upwards) and at a 45 degree angle to let it dry and let the water evacuate as best as it can.

Is the board good off-road?

If you don't mind a scratched carbon fibre enclosure and the occasional pebble in the pulleys, then yes. It was designed for tarmac but can handle gravel like a GD champ.

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